erek 18Privacy Policy

This page describes what we collect when you use erek 18 and how we keep that data protected. We understand that your email address, phone number, payment details, and account activity are sensitive information—so we encrypt all communication, verify your identity at account creation, and limit staff access to your records. Our privacy practices reflect the regional laws that apply to our operations, and we're transparent about where your data sits, how long we keep it, and what third parties we work with to deliver our service.

Whether you're using our Android app, logging in via iOS Safari, or accessing erek 18 on desktop, your personal data travels through the same encrypted channels and is governed by the same retention and security policies. We do not sell your information to marketers, and we do not share your payment details with unrelated third parties. This policy outlines every category of data we handle, the reasons we collect it, and the rights you have over your own information.

If you have questions about how we process your data, contact our support team through the Help menu in your app or via the email address listed below. We respond to privacy inquiries within a standard review window and investigate any concern thoroughly.

What data we collect on erek 18

When you create an account on erek 18, we collect your email address, phone number, and full name. During KYC (Know Your Customer) verification, we ask for a copy of your identity document (passport, national ID, or driver's license) and may verify your phone number via SMS code. This verification step is mandatory for all accounts and protects both you and us from fraud and regulatory violations.

Once you log in and use our platform, we collect transaction data: deposits, withdrawals, game entries, settlement results, and your account balance history. We also log your device type (Android, iOS, desktop), IP address, browser type, and the timestamp of each login. This information helps us detect unauthorized access attempts and troubleshoot technical issues. We do not track your precise location via GPS unless you explicitly grant permission in your phone's settings.

When you deposit funds via GoPaye-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we receive confirmation details from your payment provider but do not store your full card number or banking credentials. Instead, we store a reference token that links your payment method to your account without exposing sensitive details. Your password is never stored in plain text—we hash it cryptographically so only you can access your account.

Third parties we work with at erek 18

We partner with payment processors to handle deposits and withdrawals. These processors are contractually obligated to protect your data and use it only for payment processing. We also use cloud hosting providers to store encrypted account data, backups, and transaction records. Our servers may be located outside Indonesia, which means your data is subject to the laws of those jurisdictions in addition to Indonesian regulations. We choose hosting providers with strong security certifications (ISO 27001, SOC 2) to minimize this risk.

We work with KYC verification services to confirm your identity during account creation. These services access your document temporarily, verify it against official databases, and then delete the image from their systems. We retain a record that verification was completed but do not store a copy of your identity document ourselves—only a verification timestamp.

Our customer support team may access your account history to troubleshoot issues, but only with encryption keys that prevent them from seeing your password. Compliance and fraud-prevention staff review transaction patterns and settlement records to ensure account holders follow our terms. None of these staff members have access to your full payment credentials or personal contact information beyond what's necessary to resolve your specific inquiry.

Encryption (TLS)

Industry-standard protocol protecting data in transit between your phone and our servers; prevents interception of payment or login details.

KYC verification

One-time identity confirmation at account creation; required by financial regulations and protects your account from unauthorized access.

Data retention

We keep transaction records for at least 5–7 years for regulatory compliance; account details until you request deletion.

How we use your data at erek 18

We use your email and phone number to send account notifications—login alerts, deposit confirmations, and settlement updates. You can disable non-essential notifications in your account settings but cannot opt out of security alerts (password resets, suspicious login attempts) without losing account access. We send newsletters and promotional updates only if you've explicitly subscribed; you can unsubscribe at any time from the email footer.

Your transaction history helps us detect fraud patterns, calculate your account balance, and respond to settlement disputes. If you place a Premier League entry or a Mahjong Ways spin, we log the amount, timestamp, and result so we can settle accurately and provide you with a complete record. We use this data to verify withdrawals and ensure funds are sent to the correct payment method.

We analyze aggregate, anonymized transaction data (never linked to your name) to improve our platform—understanding which payment methods are most popular in Jakarta, Surabaya, Bandung, or Medan, or which game categories see the most activity. This analysis never identifies you personally and is used solely to optimize erek 18's features and payment options.

Your rights regarding data on erek 18

You have the right to request a copy of all personal data we hold about you. Contact our support team with a formal data request, and we'll provide a complete export within a standard review window. You can also request corrections if any information is inaccurate—for example, if your phone number changed or your name was misspelled during account creation.

You have the right to request deletion of your account and associated data, subject to legal retention requirements. If you've had active transactions within the past 5–7 years, we may retain transaction records for regulatory and tax compliance purposes even after account closure. We'll delete personal details (name, phone, email) unless required to keep them by law.

You can withdraw consent for non-essential communications (newsletters, promotional emails) at any time by updating your notification settings or replying "unsubscribe" to any email. You cannot withdraw consent for security-related communications—these are necessary for account protection.

Cookies and tracking on erek 18

We use session cookies (temporary, deleted when you close your browser) to keep you logged in while using our platform. These cookies contain an encrypted session token and are essential for erek 18 to function. We also use analytics cookies to count how many players visit our site and which features they use—this helps us improve our platform. You can disable analytics cookies in your browser settings without affecting core functionality, though some features may behave differently.

We do not use third-party tracking pixels or share analytics data with external advertisers. Our analytics provider (used to count visits and track feature usage) is contractually obligated to delete data after a set period and cannot use it for other purposes.

Contacting us about privacy at erek 18

If you have questions about our privacy practices, want to request your data, or wish to report a privacy concern, reach out to us through the Help menu in your app or send an email to our support address (available in your account settings). Include your account ID or email so we can locate your records quickly. We investigate privacy complaints within a standard review window and respond with an explanation and any corrective action taken.

Our privacy policy may be updated from time to time to reflect legal changes or improvements to our data practices. We'll notify you of material changes via email and ask for your consent if required by law. This policy was last updated on 2026-05-30 and applies to all erek 18 account holders. Services are available only where local law permits—verify your jurisdiction's data protection regulations before creating an account.